Forum Discussion

5 years ago

Hack/Banned

I logged onto my account on Wednesday to discover that my account was banned. This came at a complete shock to me since I have done nothing to get banned. What I believe happened is that my account w...

discussion

DarthValtrex

Hero (Retired)

5 years ago

@Last_RC @ChrisVanEhre Hey welcome to AHQ! Unfortunately AHQ (the forum) won't be able to do much for you on the ban. You will need to contact the EA TOS department, they are the only teams who can review bans and reverse them.

Please only submit 1 ticket, and wait for a response. I have heard they are receiving an unusually high number of appeals, so it might take a few weeks to get a response. They will respond it just takes time for them to review everything and respond.

If your initial appeal is denied, then you can submit a second appeal.

Keep an eye on your emails spam and junk folder, just to make sure you do not miss any communication from the EA TOS department.

https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Last_RC

5 years ago

Still waiting for a response back about my account its now been over a month since I put in my ticket. Does EA actually care about their customers? I am about to be done with EA products for ever after this, not that EA cares about one customer.