Forum Discussion

5 years ago

Hack/Banned

I logged onto my account on Wednesday to discover that my account was banned. This came at a complete shock to me since I have done nothing to get banned. What I believe happened is that my account w...

discussion

DarthValtrex

Hero (Retired)

5 years ago

@Last_RC @ChrisVanEhre Hey welcome to AHQ! Unfortunately AHQ (the forum) won't be able to do much for you on the ban. You will need to contact the EA TOS department, they are the only teams who can review bans and reverse them.

Please only submit 1 ticket, and wait for a response. I have heard they are receiving an unusually high number of appeals, so it might take a few weeks to get a response. They will respond it just takes time for them to review everything and respond.

If your initial appeal is denied, then you can submit a second appeal.

Keep an eye on your emails spam and junk folder, just to make sure you do not miss any communication from the EA TOS department.

https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

v0ke1337

5 years ago

Yeah wonder why they are receiving an unusual high amount of appeals, they are banning people left and right because of some data leak. I too was hit by a random ban after personal inactivity. This is frustating to say the least, and everywhere you guys are just throwing out the same old forums copy and paste *.

Last_RC
5 years ago
@v0ke1337 Yeah I don't understand how they can just ban people so easily then take forever to respond. My friend said the person that hacked it showed that they played somewhere in china, I guess it shows that in the clan thing...
- v0ke1337
  5 years ago
  @Last_RC It just seems like its such a common problem at the moment, and yes I feel like it would be so easy to tell based on sudden region swaps etc. But who knows seems like they don't give a * anyway.