Hack/Banned

I logged onto my account on Wednesday to discover that my account was banned. This came at a complete shock to me since I have done nothing to get banned. What I believe happened is that my account was hack and someone cheated on it. What leaves me to believe this is that I was at a higher rank and had unopened loot boxes. I am not a hundred percent sure how they got onto my account but I think it is because I did not have double verification on my origin account.

I have already submitted a ticket but it seems like it may take to long based on what other people are saying if you do not attempt multiple means of getting your account un-banned. The first person I talked to basically made me feel like I actually did cheat and deserved the ban so I am getting pretty frustrated.

Based on my situation can someone tell me how long this process takes and or if I am actually SOL with my account? I would also like to say I am willing to give any info needed to support personal to prove I did not in fact cheat.