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Epic_Call_911's avatar
Epic_Call_911
Newcomer
1 day ago

Hacked account: password resets succeed but sign-in always fails — #258426850

My EA account was hacked around 2022 (nickname changed to ham3shh; my original nickname was Foll_911). I have old cases 127620756 and 127998896 from November 2022 with the same symptom. Today (10 Nov 2026) I reset the password twice — 12:30 and 13:40, both confirmed by EA ('Your password has been changed') — and waited 94 minutes before trying to sign in. Sign-in still fails with 'Your credentials are incorrect or have expired.' I spoke to four support agents today (Nishant, Khushbu, Vidya, Aman). All offered only another password reset. Aman confirmed in writing: 'there is no escalation or transfer, only password recovery option, no other option to recover a hacked account.' Password resets do not fix this — the problem is the account state on EA's side, not the password. I have proof of ownership (purchase records). Case #258426850 is still open. I am asking for escalation to the account recovery team — not another reset link. Thank you.

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1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey Epic_Call_911​,

    Sorry to hear you haven't yet been able to get to the bottom of this with support. I understand you've already spoken with them multiple times on this issue, however if that issue still has not been resolved, you'll need to continue working with the support team. I'm afraid we're not able to make any changes or escalate any cases via the forums.

    If you have a case still open, you can resume it from your case history page to speak with another advisor about the issues accessing the account after that reset.

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