Hacked and then banned
My account was hacked a few days to a week or two back from me accidentally showing me signing in onto my account on stream.
The person or persons who took my account got it banned by going against the TOS by saying vulgar things to other players on APEX.
I was meaning to change my password to my account when I noticed someone took over it but it was too late because I got a email saying I was permanently banned from the account. I tried explaining my situation to support to try and leave it as a suspension or even unbanned cause all I wanted was my account back and everything I earned on it back.
They responded with saying that it was rightfully banned which is correct but I wasn’t even the one to cause the ban. Someone took my account and got it banned. I made a mistake and showed my info on stream but this shouldn’t be the consequence to it.
Hi @CrypticCryptid0,
Sorry to hear that. It's never a great feeling to discover your account has be used by someone else and that they broke the rules while on there leaving you with a ban.
So, something to be aware of; hacking is where people exploit a computer system or a private network inside a computer in order to break into an account. From what you've shared in your post, this wasn't what happened at all. You mentioned you accidentally shared your login information with the internet while streaming and someone took full advantage of that lapse. In that scenario. they would't need to try to break into your account using programs, etc, they could just log in using your login details to gain access. We all have to do our part to protect the account and good online hygiene like protecting your information/keeping your login information secret is your responsibility:
You are responsible for the activity on your EA Account. Your EA Account may be suspended or terminated if someone else uses it to engage in activity that violates this Agreement.
- Section 1: https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
This is why in the event someone used your login details to log into your own account and break the rules, it results in suspensions or permanent bans. It sounds like Terms of Service let know the ban on your account is correctly applied and there to stay as a result of the activity that took place.
- EA_Lanna
