Forum Discussion

6 years ago

Hacked Apex Account-Banned

Hello. I contacted EA Support,but they for some reason do not want to unban me. What do I do, I were hacked and the hacker used cheats on my account ,Its not really my fault...

discussion

OmniDetta

6 years ago

@jumanjaydazed It's a simplification, but you can think of the HWID as the fingerprint of your PC. So if his HWID was banned, it would suggest that the cheating was happening on his PC.

Logically speaking, if the system is working as intended, If his account details were stolen, and used by somebody on a different PC, from a different location, it's the thief's HWID that would be banned, not the OPs.

The account might well be banned due to running an aimbot etc, but in theory, if the thief's HWID was banned, nothing should be stopping the OP from making a new account. Banning a HWID is designed to prevent cheaters from cheating, and then simply making a new (free) account the moment they are caught. Because it's the PC that is banned, not just the account.

Hope this makes sense?

AX-LP_5700XT

6 years ago

I figured out 1 thing, I logged out of my banned acc,log in new one,and my PC lagged so it didnt even log out of my main one. The new account works fine, But I still want this one back.

jumanjaydazed
6 years ago
@AX-LP_5700XT
are you using an excavator to dig that hole?
❤️
AX-LP_5700XT
6 years ago
@jumanjaydazed Shovel.
Seriously dude,you think im lying? Wish Amit (live support guy) could see this and answer... I always check my level bar before leaving, noticed I were banned,contacted live support, Amit said that I were hacked. I instantly gone into the game,and noticed that my level bar is not what it was.