Forum Discussion

Not applicable

4 years ago

Hackers stole my Steam account to log in to apex and cheat

My steam was stolen by hackers to play apex cheating. What should I do to prove that this is the cheating behavior of hackers.

discussion

DarthValtrex

Hero (Retired)

4 years ago

Hey welcome to AHQ! I'm not sure if you've already been banned or not, but if you have... Unfortunately AHQ (the forum) won't be able to do much for you on the ban. You will need to contact the EA TOS department, they are the only teams who can review bans and reverse them.

Please only submit 1 ticket, and wait for a response. I have heard they are receiving an unusually high number of appeals, so it might take a few weeks to get a response. They will respond it just takes time for them to review everything and respond.

If your initial appeal is denied, then you can submit a second appeal.

Keep an eye on your emails spam and junk folder, just to make sure you do not miss any communication from the EA TOS department.

https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

painttherain

Not applicable

4 years ago

@DarthValtrex I have submitted 11 disputes but all of them have been rejected, but I think the evidence I have provided is enough to prove that my account has indeed been embezzled and cheated by hackers