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Jastiger's avatar
Jastiger
3 years ago
Solved

Hateful Conduct Ban- All Responses in Spanish???

I don't know where else to turn so I'm posting this on here.  I am at an absolute loss on how to handle this situation. I received in the middle of the night a 7 day suspension with a threat of a ban...
discussion
  • EA_Lanna's avatar
    EA_Lanna
    3 years ago

    Hi @Jastiger, 

    Not at all. Please re-read my post carefully. To be extra clear, we - on Answers HQ - aren't equipped to assist with account issues or bans/suspensions, but there are teams who specialise in those areas that can look into those issues for you and let you know what can be done/what the outcome is:

    As we can't help directly on Answers HQ and as there is nothing more we can add to help you with this, I'll close this off here. Please follow that advice for help with your issue and ensure you've read the forum rules before engaging further on this forum. 

    - EA_Lanna

Jastiger's avatar
Jastiger
3 years ago

Did you read the part where I tried to do those things and it won't let me?

I really feel like someone that works for EA should get in touch with me so I can figure this out.

Asmodeus566's avatar
Asmodeus566
Hero+
3 years ago

@Jastiger 

Yes I read the part where you stated "Did you read the part where I tried to do those things and it won't let me?"

However like I said here on the forum no one can provide you with any assistance other than directing you to the proper channels. 

Again best of luck.

  • Jastiger's avatar
    Jastiger
    3 years ago

    So to be clear, you're telling me that there is literally no way for me to communicate to a company representative of the company that I purchase their product and use their services?  That really doesn't seem correct to me, especially given that I've seen employees post on these forums before in other cases.

    • Asmodeus566's avatar
      Asmodeus566
      Hero+
      3 years ago

      @Jastiger 

      no that is not exactly what I am saying.

      Community Managers do post here and help others, they are EA employees, however they do not work in the Terms of Service or other sections that work on issues such as yours and can only provide limited assistance and advice on what you need to do.

      Maybe A CM will chime in here and offer you some additional advice or steps that you might be able to take that I am unaware of but from my experience what I have suggested you do will not be any different.

      Again I wish you the best in your endeavor here. 

    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      3 years ago

      Hi @Jastiger, 

      @Asmodeus566 is correct, on Answers HQ, we're limited in the assistance we can offer and bans or suspensions are one of those cases where we're not able to help outside of sharing how to contact the team who can. We can't look into them, we can't lift them and we have no impact on the outcome of the ban appeals.

      The Terms of Service team exclusively handle those cases and they only operate by email. If they determined that the ban should remain in place after carrying out multiple appeals that confirmed it was correctly placed, that means the account will stay banned. 

      I'm sorry, I know you were hoping for different news.

      - EA_Lanna

      • Jastiger's avatar
        Jastiger
        3 years ago

        I just want to be 100% on this because this may end up needing to be evidence in a case here:

        Are you saying that it is EA's stance that they have a TOS team that is not required to communicate with or provide information to customers or clients of theirs in the event of a data breach, account suspension, or any other issue with their product?  There is no other method of contact? There is no way to investigate the other things on an account?

        That really seems at odds with what the TOS says as well as EA's own policies regarding account security.

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