Community Manager@mathewdt
To clear up any confusion, EA and Microsoft accounts are separate. You can have two different email addresses assigned to each account if you didn't use the same one when registering for both.
If you logged into Help.EA.com using your Microsoft login credentials (email & password) and a different Gamertag is showing up, it sounds like you need to contact Xbox Support so you can recover the email address for the Microsoft account that has the Gamertag you play on.
If you logged in to the Help.EA.com site using your Microsoft credentials and do not have access to the email it's showing up for the EA account, please fill out the account recovery form below so our Live-Support team can assist you in updating it.
Xbox Support Contact Information
https://support.xbox.com/en-US/contact-us
Account Recovery Form
I've discovered the issue, turns out my GF was logged into her microsoft account in the same browser and it had its own generated XBL gamertag and account.
thanks for the help though. 🙂
-mathew
Community Manager
