[Help] Apex Account Banned In-Game, No Ban Record on EA Website,

Hi EA Community Manager， I’m facing a very strange and frustrating account issue with Apex Legends that I can’t resolve on my own. I’m posting here to ask for help and check if anyone has encountered the same problem.

Core Issue

When I try to launch Apex Legends, the game client shows a clear notice that my account has been banned, and I cannot access the game at all.

However, after logging into my official EA account page and checking the ban & penalty history section repeatedly, there are zero ban records, no active restrictions, and no historical punishment of any kind on my account. I have never received any ban notification emails from EA either.

I have double and triple confirmed that I am logged into the exact same EA account linked to my Steam profile. There is no account mix-up on my end. To sum up this weird situation: I am banned in-game, but EA shows no ban data whatsoever.

Secondary Problem: Cannot Unlink Steam

Due to the in-game banned status, I planned to abandon this EA account, unlink my Steam account, and register a new EA account to play Apex normally.

Unfortunately, EA does not allow unlinking Steam when the EA account is flagged as restricted/banned. The unlink option is greyed out and unavailable. I contacted EA support, but only received a generic reply stating that no account modifications (including unlinking) can be processed while the account is under review.

Right now, my Steam account is completely locked. It is permanently bound to this broken EA account with an invisible ban, and I cannot connect it to any new EA account. This means I am totally unable to play Apex Legends on my Steam.

Troubleshooting Steps I Have Tried (All Failed)

1. Refreshed the EA penalty page, switched browsers, cleared cache and cookies multiple times — still no ban records displayed.

2. Submitted multiple support tickets explaining the invisible ban and unlink issue, only received automated replies with no real progress or solution.

3. Tried unlinking from the Steam side, confirmed that Steam has no permission to remove EA account bindings; all association changes must be done via EA official platforms.

4. Fully secured my account, checked for unauthorized logins or abnormal activities. This account has always been personally used with no violations, cheats, or toxic behaviors.

My Questions

Has anyone run into this specific bug: in-game account ban with absolutely no official ban record on EA’s side, and cannot unlink Steam?

I would appreciate any information regarding:

1. What causes this invisible/ghost ban from EA? Is it a server glitch or a hidden account restriction?

2. Is there any possible way to force unlink my Steam account or delete the problematic EA account in this state?

3. Are there any effective support channels or methods to fix this issue faster?

This situation is really upsetting. I received an unconfirmed in-game ban with no evidence, no official record, and no way to cut the Steam linkage. My legitimate Steam account is stuck because of EA’s system error. Any help or advice will be highly appreciated!

Thank you all in advance!