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aizaali's avatar
2 years ago
Solved

I got a 3day abond penalty for no reason

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Playing mixtape matches
When did this happen? (dd.mm.yy hh:mm) 9.30 pm today
Summarize your bug My friend just got a 40310minutes penalty after leaving a game he won and its not going away i need help
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I dont realy know i guees it just randomly happened after leaving a mix tape after winning
What happens when the bug occurs? Nothing much it just showed a 40310 minutes long penalty
What do you expect to see? I want this bug or glitch to be removed and get back to normal

So we left a game after winning and my friend user name salty nathan on ps4 complained that a 40310 minute long penalty has appeared and we didnt know why it happened we played the game with respected guidlines no abuse or any insult to other players we called it a bug and its not going away even after restarting .he needs help as his bp isnt grinded and this penalty can take upto 20 to 30 days whole season will be ruined so i just really want help

  • Hi there, @aizaali 

    We can't help with banned accounts over Answers HQ. Please direct your friend to the article here for more information, as well as instructions for submitting a dispute. Thank you.

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @aizaali 

    We can't help with banned accounts over Answers HQ. Please direct your friend to the article here for more information, as well as instructions for submitting a dispute. Thank you.

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