Forum Discussion

5 years ago

Solved

I have lost all my items. pls help

I have logged into apex legends and all of my items are gone. my stats are still there but i have lost all my legend cosmetics, weapon skins, battle pass items, heirloom (octanes), apex coins , craft...

discussion

EA_Mako
5 years ago
Hey @L0nk,

Have you recently unlinked another account from your EA Account?

This is typically what causes a loss of progress or your cosmetics. That is all stored on the EA Account where it was first earned, and at this point cannot be transferred to a different account.

If that's the case, you would need to re-link the account that was initially connected.

If you run into any issues with that, please reach out to an advisor and they'll be able to take a look for you.

EA_Mako

Community Manager

5 years ago

Hey @L0nk,

Have you recently unlinked another account from your EA Account?

This is typically what causes a loss of progress or your cosmetics. That is all stored on the EA Account where it was first earned, and at this point cannot be transferred to a different account.

If that's the case, you would need to re-link the account that was initially connected.

If you run into any issues with that, please reach out to an advisor and they'll be able to take a look for you.

L0nk
5 years ago
would i get the items back?
- EA_Mako
  Community Manager
  5 years ago
  @L0nk If you're able to get that re-linked to the original account, then you would get access to everything on that account again, yes.
  - L0nk
    5 years ago
    i will not be able to re-link it for another 6 months. during this time if i link another account to play on and then link my old account will i still get my stuff? (also what is the point of the 6 month cooldown?)