I need help from an Apex administrator

Hey BurBroCK​ 

Thanks for providing the screenshots.

I can see that you’ve included several images showing the Battle Pass and your purchase history. However, the text in the screenshots is in Chinese, which isn’t a language we support on this forum, so I’m not able to reliably verify the information shown there.

Could you please either:

• switch the game/client language to English and provide new screenshots showing the affected Battle Pass rewards, or
• describe in English which specific rewards are still locked and what Battle Pass level you are currently at?

We don’t have access to individual account entitlements or the ability to manually grant Battle Pass rewards through the forums, but I’d like to gather a few more details about what happened:

• your platform,
• whether you purchased/upgraded the Battle Pass before or after reaching the required reward level,
• whether all premium rewards are affected or only certain ones.

Please don’t post any personal account information, payment details, email addresses, or full receipts publicly.