I need help from an Apex administrator

Question

After successfully recharging my Apex pass, the limited-time legendary unlock was successful, but the pass level rewards couldn't be claimed. I really love this game. I even recharged 120 combo packs two days ago. But this problem really bothers me a lot. Is there any solution to solve my problem? This problem really troubles me a lot. I really hope to solve this problem as soon as possible. I really love this game, but since this problem emerged, I haven't been in the mood to play for the past few days and have been feeling very down every day. I contacted EA's official customer service, but they told me they couldn't resolve the issue and directed me to the forum to find an Apex administrator for help. I really need your assistance.

ea_kuba · Answer

Hey BurBroCK​&nbsp;
Thanks for providing the screenshots.
I can see that you’ve included several images showing the Battle Pass and your purchase history. However, the text in the screenshots is in Chinese, which isn’t a language we support on this forum, so I’m not able to reliably verify the information shown there.
Could you please either:

switch the game/client language to English and provide new screenshots showing the affected Battle Pass rewards, or
describe in English which specific rewards are still locked and what Battle Pass level you are currently at?

We don’t have access to individual account entitlements or the ability to manually grant Battle Pass rewards through the forums, but I’d like to gather a few more details about what happened:

your platform,
whether you purchased/upgraded the Battle Pass before or after reaching the required reward level,
whether all premium rewards are affected or only certain ones.

Please don’t post any personal account information, payment details, email addresses, or full receipts publicly.

burbrock · Answer

My special extra skin has been unlocked, but I can't claim any of the level rewards.

When I made the purchase, I had already reached level 51. However, all the level-related rewards could not be unlocked after the purchase.

burbrock · Answer

Can you see my reply?

ea_kuba · Answer

Hey BurBroCK​&nbsp;
Thanks for providing the additional details and screenshots.
Since this involves purchased Battle Pass content and account-specific entitlements, this will need to be checked directly on your account. We’re not able to review or adjust account entitlements through the forums.
Please contact us via live chat and provide them with the screenshots you’ve shared here, along with the information that you were already level 51 when you purchased the Ultimate+ Battle Pass and that the level-based paid rewards remained locked afterwards.
You can reach the chat option through the link below.&nbsp;
https://help.ea.com/en/customer-care/
Feel free to use this thread as a reference during your chat conversation.&nbsp;

burbrock · Answer

I have already submitted this before and contacted their customer service. It took a long time, but the problem still hasn't been resolved. Their customer service told me that I need to submit this issue on the Apex forum, as they can't help me solve it.