I need help from an Apex administrator
After successfully recharging my Apex pass, the limited-time legendary unlock was successful, but the pass level rewards couldn't be claimed. I really love this game. I even recharged 120 combo packs...
Forum Discussion
Can you see my reply?
EA_Kuba
Community Manager
Community ManagerHey BurBroCK
Thanks for providing the additional details and screenshots.
Since this involves purchased Battle Pass content and account-specific entitlements, this will need to be checked directly on your account. We’re not able to review or adjust account entitlements through the forums.
Please contact us via live chat and provide them with the screenshots you’ve shared here, along with the information that you were already level 51 when you purchased the Ultimate+ Battle Pass and that the level-based paid rewards remained locked afterwards.
You can reach the chat option through the link below.
https://help.ea.com/en/customer-care/
Feel free to use this thread as a reference during your chat conversation.
I have already submitted this before and contacted their customer service. It took a long time, but the problem still hasn't been resolved. Their customer service told me that I need to submit this issue on the Apex forum, as they can't help me solve it.
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