i opened more than 500 packs and still no loom

ive spent well over and counted my packs wheres my heirloom

Hi ​ ​ ​ ​@spooyah

It's most likely that you have made a miscalculation on the Apex pack count, and/or included packs that don't count, as the granting of shards is guranteed and automatic on the opening of each 500th pack.

There was a recent thorough check of the pack count system and it was found to be functioning correctly, except for a few very rare cases (but that has been delt with).

There's no manual way to check the count atm, so no-one can help there.

Full information on the free heirloom shards here:

where-are-my-heirloom-shards

I keep a manual count on a note on my phone, currently 210 of the 500.

If you are absolutly sure of your count and could reply with proof of purchases, this could be progressed as a bug. Please remove any personal details in the proof.

Best of luck. 

i just bought like 70 and didnt gety anytrhing

Hello there,

We've very recently done a check of this system to make sure it's working correctly, and fortunately that is still the case. 

If you haven't yet received Heirloom Shards, that would just mean you're not quite at 500 packs opened. Keep in mind, the following pack types do not count towards the bonus Heirloom Shards. If you had included any of these in your calculations, that may be why you're not quite where you think you should be:

• Collection Event Pack
• Thematic Event Pack
• Milestone Event Pack
• Collection Retro Pack
  
  

This is otherwise working as intended, so unless you're fortunate enough to just have them drop in a pack before that point, you can absolutely expect to see them once you cross that 500-pack mark. Thanks and best of luck!

Thread moved to general discussion boards. This is not a bug.