Forum Discussion

spooyah

Seasoned Newcomer

9 days ago

Solved

i opened more than 500 packs and still no loom

am tired of this **bleep**

discussion

EA_Aljo
9 days ago
Hey there,

We've very recently done a check of this system to make sure it's working correctly, and fortunately that is still the case.

If you haven't yet received Heirloom Shards, that would just mean you're not quite at 500 packs opened. Keep in mind, the following pack types do not count towards the bonus Heirloom Shards. If you had included any of these in your calculations, that may be why you're not quite where you think you should be:

Collection Event Pack

Thematic Event Pack

Milestone Event Pack

Collection Retro Pack

This is otherwise working as intended, so unless you're fortunate enough to just have them drop in a pack before that point, you can absolutely expect to see them once you cross that 500-pack mark. Thanks and best of luck!

Thread moved from bugs forum to general discussion board. This is not a bug.

spooyah

Seasoned Newcomer

10 days ago

ive spent well over and counted my packs wheres my heirloom

OldTreeCreeper
Hero+
10 days ago
Hi @spooyah

It's most likely that you have made a miscalculation on the Apex pack count, and/or included packs that don't count, as the granting of shards is guranteed and automatic on the opening of each 500th pack.

There was a recent thorough check of the pack count system and it was found to be functioning correctly, except for a few very rare cases (but that has been delt with).

There's no manual way to check the count atm, so no-one can help there.

Full information on the free heirloom shards here:

where-are-my-heirloom-shards

I keep a manual count on a note on my phone, currently 210 of the 500.

If you are absolutly sure of your count and could reply with proof of purchases, this could be progressed as a bug. Please remove any personal details in the proof.

Best of luck.
- spooyah
  Seasoned Newcomer
  9 days ago
  i just bought like 70 and didnt gety anytrhing
EA_Aljo
Community Manager
9 days ago
Hey there,

We've very recently done a check of this system to make sure it's working correctly, and fortunately that is still the case.

If you haven't yet received Heirloom Shards, that would just mean you're not quite at 500 packs opened. Keep in mind, the following pack types do not count towards the bonus Heirloom Shards. If you had included any of these in your calculations, that may be why you're not quite where you think you should be:

Collection Event Pack

Thematic Event Pack

Milestone Event Pack

Collection Retro Pack

This is otherwise working as intended, so unless you're fortunate enough to just have them drop in a pack before that point, you can absolutely expect to see them once you cross that 500-pack mark. Thanks and best of luck!

Thread moved from bugs forum to general discussion board. This is not a bug.