Forum Discussion

5 years ago

Solved

I've been banned from apex due to my account

I've been banned in apex for around a month now due to my account being hacked on the Origin side after the migration to steam and also the fact that i did not set up 2fa for origin. I've been tryin...

discussion

EA_Mako
5 years ago
Hey @ImpossibleMeat,

While I do see the more recent cases have been closed as duplicates, your first submission is still in the Terms of Service queue to be reviewed.

That hasn't been lost, the TOS team is just a bit behind due to a high volume currently. Sorry about the wait, but they will get back to you via email once they've had a chance to investigate that first case you had created.

Thanks for the patience in the meantime!

ImpossibleMeat

5 years ago

@DarthValtrex got it. raising an appeal now and will let you or hayhor know if they close it again. thanks!

EA_Mako

Community Manager

5 years ago

Hey @ImpossibleMeat,

While I do see the more recent cases have been closed as duplicates, your first submission is still in the Terms of Service queue to be reviewed.

That hasn't been lost, the TOS team is just a bit behind due to a high volume currently. Sorry about the wait, but they will get back to you via email once they've had a chance to investigate that first case you had created.

Thanks for the patience in the meantime!

ImpossibleMeat
5 years ago
Hi @EA_Mako,

Thanks for the update on this. but can i just check as to when they will reply on this as i understand that there might be a lot of similar cases which require their attention, my first submission has been up for more than a month and being in a service sector myself, i believe that there will be an SLA or similar in which the TOS team has to reply us to keep us updated on this issue.