Forum Discussion

Rising Novice

3 years ago

Solved

Linked accounts steam

I was stolen from my Steam account in December and can't get it back, I need to link a new Steam account, this is the right EA gave me, is it because someone else steals my Steam account, I don't hav...

discussion

EA_Darko
3 years ago
Hey @dogwin0691 when it comes to an EA account you can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime

That means if you unlink a Steam gamertag from your EA Account, you can’t link a different Steam gamertag to it in the future.

Darko

EA_Darko

Community Manager

3 years ago

Hey @dogwin0691 when it comes to an EA account you can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime

That means if you unlink a Steam gamertag from your EA Account, you can’t link a different Steam gamertag to it in the future.

Darko

Dog_Win-0691
Rising Novice
3 years ago
@EA_Darko So please ask the community manager, what should I do if my Steam account is stolen, I can't get my Steam account back, which means that I can't play on Steam, because the current EA platform is really bad, this is not what we want to see, but he really happened, EA customer service will only shirk the responsibility, tell me that I don't have this qualification? Do I have access to EA? Excuse me? Does EA's entitlement not include that I can bind to a new platform? I think this kind of thinking is very narrow, you are ensuring the safety of players, but I have to say that EA also damages the rights of players!
- EA_Darko
  Community Manager
  3 years ago
  Hey @dogwin0691 it is not possible to change how this works.
  
  I understand you are frustrated and it's an outlier situation due to your account being stolen but in this situation, if our live support has advised that there is nothing they can do then this would be the case.
  
  Darko
buzhidao52lyong
3 years ago
Why can't my ea account unbind steam and can't bind the new steam?
buzhidao52lyong
3 years ago
为什么我的ea账户取消绑定steam 无法绑定新的steam 在steam 上面绑定origin 上面显示origin已经和一个steam进行绑定了但是我在origin上面看显示的是没有与任何的steam进行绑定