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Abebeme's avatar
Abebeme
2 days ago
Solved

Lost access to mail

My ea account has been around for many years and during this time I lost access to the mail linked to the account, can I somehow link a new mail. The PlayStation Network is also linked to the account...
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  • EA_Aljo's avatar
    EA_Aljo
    2 days ago

    Hi there. This is something an advisor should be able to help with. Please use the 'Contact us' button at the bottom of this page to open a case. Thanks!

Abebeme's avatar
Abebeme
2 days ago

Do you happen to know what the reason might be that I can't write to a consultant, I have a gray button that can't be pressed?

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 days ago

Do you already have a case active? If you do, make sure you aren't resuming it. That pulls it from the queue so an advisor won't be able to respond.

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