Forum Discussion

4 years ago

Missing Heirloom

So we recently had the Genesis event in Apex Legends, with some cool skins, and the option of purchasing all 24 to obtain the very cool Revenant Heirloom. I was planning on buying some of the skins a...

discussion

SkyMirage25

4 years ago

@EA_Mako I was told that no logs are kept for player accounts, but I'd read in the past how players had lost stuff and had it restored. So what I don't understand is how this was done if no logs were kept. I'd think that there would be logs for player accounts based on in game purchases, or for there at least to be a way to restore the apex coins to my account so that I can purchase something else instead, ie: the summer bundles

EA_Mako

Community Manager

4 years ago

@SkyMirage25
I'm not quite sure why you would have been told that , sorry for the confusion.

We certainly have logs for player accounts, though just having that information doesn't necessarily allow for just anything to be granted.

In-game purchases are not something that can be refunded, so in this case I'm afraid it's just a matter of waiting for a fix from our ongoing investigation into this situation.

SkyMirage25
4 years ago
@EA_Mako There is no way to reimburse me with apex coins if I didn't receive what I paid for with the coins?
SkyMirage25
4 years ago
@EA_Mako When I asked about logs that could show proof that of my in game purchase, I was just responded with that they didn't have the functionality to investigate anything, and it took until the 5th or 6th support member until I was told they'd mark it as a bug report rather than just the same copy and paste message:

You can also find answers to common questions on our help Center at help.ea.com or ask our community experts by visiting Answer HQ at http://answers.ea.com.
- SkyMirage25
  4 years ago
  @SkyMirage25 I was for the most part left in the dark about what to do by the first 5 people, simply telling me there is nothing they can do and not giving me further instruction of what I should do for my issue except for the copy and paste message stated above.
  - E9ine_AC
    Hero+
    4 years ago
    @SkyMirage25 As Mako has mentioned you will need to create a bug report which will have the issue forwarded to the proper people for an investigation where they can see it was purchased or was not. As for logs nearly every game company as well as anyone online company-wise always has logs/records of all transactions and activity on the account.