Missing PS4 Progress and Cosmetics After Cross Progression

Hello EA Community Team,

I need help recovering my original Apex Legends PS4 progress and cosmetics.

I used to play Apex Legends on PS4 with the PSN ID lip_darkside. I had a lot of progress, skins, unlocked legends, and other items on that account.

My PlayStation Network account is currently linked to my EA Account. However, when I logged into Apex Legends on PC using the same EA Account, the game started at Level 1, and all my original PS4 progress and cosmetics were missing.

I have never intentionally unlinked my PlayStation account or connected it to another EA Account.

I contacted EA Support about this issue. They advised me to report it on this forum so the Community Team could investigate.

My EA Support Case Number is: 257804921

Could you please check whether my original PS4 profile was successfully included in the October 2023 Cross Progression merge?

If possible, I would like to request an exception and assistance recovering my original progress and cosmetics.

Case Number: 

257804921

Thank you for your time and help.