Forum Discussion

ZEROMILKS's avatar
5 years ago

my account got banned cause somebody hacked my account

Went on apex and saw i was banned for cheating, somebody hacked my account cause i was not that high of a level. i would like you to unban me that was not me. get better security 

2 Replies

  • @ZEROMILKS Hey there, I am sorry this has happen to you. Only the TOs team can assist you with this concern mods on the forums do not have access to that information.

    As for security the company offers a vast amount of security options. Some that would completely stop such things from happening. I highly recommend for all games using 2 step verification process. As well as all other measures they offer.
  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @ZEROMILKS Hey there, as was pointed out by @E9ine_AC we're unable to help with banned or suspended accounts here on the forum. For that you will need to get in touch with our ToS team. EA_David put together a great post here explaining what to do if your account has been banned.