My account is blocked and new cases cannot be created

Today I logged in into Apex Legends from Steam, and found out my account had been disabled for some unknown reason.

When I tried to follow this guide to fill a report, at step 4, the " banned or suspended account" doesn't show up.

https://answers.ea.com/t5/EA-General-Questions/My-account-has-been-disabled/m-p/8649462/highlight/tr...

Instead it redirects meto another page to describe my issue and it creates a loop that gets me nowhere....

Need help :l

washfeetback
5 years ago
My account experiences the same as this author. I hope the official can help me solve this problem and lift the ban on my account
E9ine_AC
Hero+
5 years ago
@washfeetback Hey there, when it comes to account bans sadly there is nothing the forums can do for those concerns other than direct you to the proper channels. This is information only the Terms of Service teams can access. Below I will leave a link on where you can get information from them about the account.

https://answers.ea.com/t5/General-Feedback/What-to-do-if-your-account-has-been-suspended/m-p/10027038#M71572
washfeetback
5 years ago
I can't create a case to communicate with EA officials now. Can you help me create a case and communicate with EA
EA_David
Community Admin
5 years ago
@washfeetback Hi, can you try this link? Ignore the article mentioned, if you look under additonal options you should have an email creation option.

https://help.ea.com/en/help-contact-us/?product=origin&platform=pc&topic=dispute-ban-suspension&category=manage-my-account&subcategory=banned-or-suspended-account
washfeetback
5 years ago
使用您的链接后我无法创建案例，请帮助我，我急需帮助

Hero+

I cannot create a case after using your link, 
please help me, 
I need help urgently

EA_David
Community Admin
5 years ago
What happens when you click to create an email? It should have some pages to go through to fill your details?
benmcntsh
5 years ago
I'm having the same problem... when clicking on the link I see:
system.error title.system.error Whoops! That wasn't supposed to happen. We are working on the issue and we should be up and running shortly

I will try again later but as of today this link is broken.
I haven't played an EA game for probably 5 years and tried to play it takes two with my wife and it says my account is blocked 🤔