Oh, those Russian hackers...
Unfortunately, the only way to resolve a ban is through the EA TOS team. If you have already done this and received a negative response, then this is it:
1. Accept the harsh reality and move on with your life, possibly starting a new game;
2. Additionally, You can try live chat at EA customer support. Maybe the EA agent will be reasonable enough to resubmit your request to the TOS team.
Thank you for your reply. Unfortunately, my first opportunity was wasted by customer service. When I communicated with them that evening, the customer service directly helped me use the first appeal opportunity. The next day, I filled out an email to explain the problem, which was a waste of my second opportunity. Now I have no Steam login records and other evidence, but EA has not replied to me at all. I can only say a long lesson because I did not know that everyone has only two appeal opportunities before. I wasted them within 24 hours because I blindly believed in EA's so-called investigation team. In the current situation, they cannot find the IP address and whether the current computer is my own login. They We can only rely on Easy Anti Cheat, a third-party anti cheating software, to ban our account. They have no ability to distinguish whether the account has been stolen, It's funny that my Instagram always sends emails reminding me of the risk of logging in, but EA, which I have recharged money for, won't notify me.
