Forum Discussion

GoopFPS's avatar
5 years ago
Solved

My Apex Account was Banned due to someone Hacking it and Cheating on it

So recently someone was using my Apex account to cheat, while I was offline. However, I changed my Origin password and turned on 2FA. After I did that, that person was not able to use my account. But...
  • EA_Darko's avatar
    5 years ago

    You will need to speak to our Terms of Service team in relation to any ban @GoopFPS.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko