Forum Discussion

2 years ago

Solved

my Apex Legends account was reset.

When I wanted to connect my EA account, it said it was already connected, but it sent me to the link so I could send in-game gifts to my friends. My main account was linked to a different EA account...

discussion

EA_Illium
2 years ago
Hi @kotubirimiyimben

We can't remove the cooldown for linking and unlinking accounts, this is applied across all EA accounts.

Once the time is up, to attempt to recover items you will want to relink the account to its original EA account. For more information on linking and unlinking accounts check out our help articles:

Link Platform accounts to EA Account

Unlink your platform accounts from your EA Account

Thanks!

EA_Illium

EA Staff (Retired)

2 years ago

Hi @kotubirimiyimben, To confirm was your account linked to a previous EA account?

kotubirimiyimbe
2 years ago

Hii! @EA_Illium Yes but I didn't know it was linked to another account. I changed the account by mistake and according to your rules I can't change the account in less than 10 months. I would be very happy if you could help me. <3
- EA_Illium
  EA Staff (Retired)
  2 years ago
  Hi @kotubirimiyimben
  
  We can't remove the cooldown for linking and unlinking accounts, this is applied across all EA accounts.
  
  Once the time is up, to attempt to recover items you will want to relink the account to its original EA account. For more information on linking and unlinking accounts check out our help articles:
  
  Link Platform accounts to EA Account
  
  Unlink your platform accounts from your EA Account
  
  Thanks!