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sg9d7v9tzz2e's avatar
sg9d7v9tzz2e
7 months ago
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my ea account hacked

<My Ea account was stolen, they stole my e-mail, can we update it and change it to my old e-mail address? My Xbox and Steam connection is still working, I can send it as proof.
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  • EA_Lanna's avatar
    EA_Lanna
    7 months ago

    Hi @sg9d7v9tzz2e, 

    Firstly, sorry to hear about your EA account. That sucks! Our support team can help you recover the account and update the email. Click on this link, scroll down to Still Need Help, and select Chat with Us. You should then be asked to fill in some information about the case and, from there, submit it to start a live chat conversation with the live support team. 🙂 They'll do their best to help you get back into your account. 

    I'll share these EA Help guides also for further reading in the meantime: 

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
7 months ago

Hi @sg9d7v9tzz2e, 

Firstly, sorry to hear about your EA account. That sucks! Our support team can help you recover the account and update the email. Click on this link, scroll down to Still Need Help, and select Chat with Us. You should then be asked to fill in some information about the case and, from there, submit it to start a live chat conversation with the live support team. 🙂 They'll do their best to help you get back into your account. 

I'll share these EA Help guides also for further reading in the meantime: 

- EA_Lanna

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