According to EA Apex website on the FAQ section:
How does the Bonus Heirloom set work?
When a player opens an Apex Pack, there is a <1% probability of an Heirloom Set dropping. Heirloom Set drops do not deduct an Apex Pack from your inventory. Heirloom Sets cannot be crafted with Crafting Metals. A player cannot open more than 500 Apex Packs without receiving an Heirloom set (assuming the player does not own all of the available Heirloom Sets). Once a player owns all of the Heirloom Sets, the player will not be eligible for this bonus until more Heirloom Sets are added to the game.
However this has only been recently updated as I was aware of it saying the Wraith Heirloom only not so long ago when someone else complained about it not stating the correct facts. It also seems they need to update other FAQ's.
@iBlockHead I wish i was aware of these forums i had no idea about them until i complained to ea about my situation and that is when they told me to reach out to the forums with the link as well. Thanks for your comment!
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