Forum Discussion
Hey HangHangxuan,
I can understand you're trying to find an alternative route to have this looked into further, however we are not able to review account bans via the forums, or escalate this anywhere separately. The only team able to investigate bans or suspensions will be our Terms of Service team, via an appeal.
I've removed some additional account details - please don't include information on the forums as these are publicly visible to everyone. If you've already completed multiple appeals and the Terms of Service team declined to remove the penalty, that will be final and is not something that can be changed here or through other channels. Please keep in mind that just receiving a template does not mean it was an automatic denial. Each appeal is reviewed by a different member of the ToS team, they'll just use templates depending on the situation they find when the investigation concludes.
You're welcome to submit another appeal unless they've already mentioned no further appeals will be considered. I'm afraid there aren't any other routes to have an additional appeal.
- HangHangxuan2 months agoSeasoned Newcomer
Understood. I will stop posting appeal details on the forum. I will reorganize my evidence and submit a new appeal again. Thank you for reminding me about privacy issues. I’ve waited 6 years. This account means my childhood to me. really sorry
- EA_Mako2 months ago
Community Manager
No worries HangHangxuan, we just want to be sure no one else is able to locate any of your account details.
You can keep an eye out here for a response from the ToS team, thanks for the patience in the meantime.
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