Forum Discussion

Seasoned Newcomer

8 months ago

Ongoing Case Nightmare – Support Confusion and Zero Resolution After 6 Days

I originally contacted EA Support after the AI assistant failed to help me, and a human support agent opened Case #1. They told me EA would reach out within 72 hours. Well, here I am nearly 70 hours ...

discussion

Iyzel

Seasoned Newcomer

8 months ago

Hi, the status of all cases is still "In Progress"

EA_Aljo

Community Manager

8 months ago

You'll need to open a new case then. That can be done here. When you get in touch with an advisor, ask them for an update on the previous cases.

Iyzel
Seasoned Newcomer
8 months ago
That's what I've done - (the chat I mentioned above), and then Agent #3 said both cases are fine and that EA will “eventually” get back to me.
- EA_Aljo
  Community Manager
  8 months ago
  Ok. You'll just have to wait for an update then. Please keep an eye on your email.
  - Iyzel
    Seasoned Newcomer
    8 months ago
    I will, thank you!