Opened 500 packs and no wraith heirloom

Great customer support btw EA

Yash (2/12/2020, 7:58:50 PM): Thank you for contacting EA HELP, my name is Yash, may I start with your first name please?
 (2/12/2020, 7:58:56 PM): Mitchell
Yash (2/12/2020, 8:00:12 PM): hello Mitchell
 (2/12/2020, 8:00:21 PM): I have spent hundreds and hundreds of dollars (I can screenshot) buying apex packs after apex packs (not just including the free ones) WAY over 500 packs
 (2/12/2020, 8:00:31 PM): And I have not received my wraith heirloom set
 (2/12/2020, 8:00:41 PM): Even though your system guarantees that
 (2/12/2020, 8:00:52 PM): I want either my money back or my wraith set
 (2/12/2020, 8:01:15 PM): I can send screenshots of every purchase I’ve made via apex if needed
Yash (2/12/2020, 8:01:28 PM): I can understand that this could be concerning but don't worry as i'm here to help and assist you for your issues .
 (2/12/2020, 8:01:34 PM): Thank you
Yash (2/12/2020, 8:01:53 PM): welcome.
 (2/12/2020, 8:02:00 PM): My PS4 name is QuadrupleCupTTV
 (2/12/2020, 8:04:24 PM): also i have been playing since the first day it came out,I should have had that set way way before series 3 either way,but I spent even more on packs since respawn guaranteed it
Yash (2/12/2020, 8:05:21 PM): I can completely understand this and as a gamer too i can completely understand this .
 (2/12/2020, 8:05:29 PM): thank you
 (2/12/2020, 8:05:55 PM): im just really upset I spent another’s 80$ this last week on packs and still nothing on top of the hundreds I already spent
 (2/12/2020, 8:06:01 PM): It’s very frustrating
Yash (2/12/2020, 8:06:52 PM): As i understood your issue you just want to say that you've not received the wraith hierloom
Chat after opening the several packs, correct?
 (2/12/2020, 8:07:03 PM): Yes
 (2/12/2020, 8:07:12 PM): I know 10000% I have opened over 500 packs
 (2/12/2020, 8:07:19 PM): way over 500
Yash (2/12/2020, 8:09:56 PM): Thank you for the information.Please wait and do let me check all details here.
 (2/12/2020, 8:10:03 PM): Okay !
Yash (2/12/2020, 8:11:51 PM): Thank you for the patience.
 (2/12/2020, 8:12:01 PM): Its no problem
Yash (2/12/2020, 8:12:31 PM): As i've checked and discussed the case from my team i've been informed that  the player for which you
Yash (2/12/2020, 8:12:58 PM): are demanding can't be provided by us in any way as our tool does not allows us to do so.
 (2/12/2020, 8:13:14 PM): So what am I supposed to do then
 (2/12/2020, 8:13:33 PM): I spend 500$ on something on your game and don’t get what was guaranteed to be mine
 (2/12/2020, 8:13:42 PM): This is going on reddit
 (2/12/2020, 8:13:58 PM): So what are you going to do ?
 (2/12/2020, 8:14:16 PM): I spent 500$ and haven’t received what I paid for
Yash (2/12/2020, 8:16:36 PM): yeah i can understand this as this is a big amount but the player that you're demanding can't be put in the game from any out source and if this is possible then i would have done it in the very first go.
 (2/12/2020, 8:16:56 PM): The player that I’m demanding
 (2/12/2020, 8:17:03 PM): Lol ?
 (2/12/2020, 8:17:09 PM): Just give me a refund
 (2/12/2020, 8:17:18 PM): For every pack I’ve bought
 (2/12/2020, 8:17:25 PM): I’ll provide you with the screenshots
 (2/12/2020, 8:17:32 PM): Of the money I’ve spent
 (2/12/2020, 8:17:40 PM): And you guys can refund me it then
 (2/12/2020, 8:18:09 PM): Since EA refuses to give me the item I spent money for or refund me
Yash (2/12/2020, 8:22:12 PM): I can completely understand this but as we do really care for you and you matter to us i want to inform you that this is something which is away from our hands and we are mere advisors and we can just follow the process and we can't go beyond our limits but if i do so then also i would not be able to grant you anything in this case as there is no any option to do so.
 (2/12/2020, 8:22:32 PM): Then who do I talk to ?
 (2/12/2020, 8:22:40 PM): Tell me who do I talk to
 (2/12/2020, 8:23:06 PM): Also be reminded this is going on reddit and EA forums
 (2/12/2020, 8:23:29 PM): And EA already has a very bad standing with the community and lying over micro transactions
 (2/12/2020, 8:23:48 PM): and i absolutely will hire a lawyer and sue EA
 (2/12/2020, 8:24:06 PM): Who do I talk to sir ?
Yash (2/12/2020, 8:26:11 PM): Please wait i'm consulting the case with my team.
 (2/12/2020, 8:26:17 PM): okay
Yash (2/12/2020, 8:26:45 PM): Yeah!
Yash (2/12/2020, 8:34:04 PM): Please be connected as i'm working on it.
 (2/12/2020, 8:34:15 PM): Yes
 (2/12/2020, 8:34:51 PM): If we get disconnected contact me - @gmail.com
 (2/12/2020, 8:35:01 PM): Or *********
 (2/12/2020, 8:35:12 PM): But I don’t think we will disconnect
Yash (2/12/2020, 8:36:07 PM): We can't contact you from phone as we do only have the chat support and if you want to contact us through call then you can choose call me option in order to receive the call from us.
Yash (2/12/2020, 8:36:29 PM): yeah for sure we'll not be disconnected as both of us want to get it resolved.
 (2/12/2020, 8:36:30 PM): This is fine
Yash (2/12/2020, 8:37:45 PM): :)
 (2/12/2020, 8:38:18 PM): :)
Yash (2/12/2020, 8:41:45 PM): Thank you for the patience,
 (2/12/2020, 8:42:04 PM): It’s no problem
Yash (2/12/2020, 8:43:46 PM): As i've consulted the case with the specialist and they have informed that the we cannot grant Heirloom items because they are the most rare items in the game and must be earned.
 (2/12/2020, 8:44:02 PM): Earned by buying apex packs
 (2/12/2020, 8:44:07 PM): Which is what I did
 (2/12/2020, 8:44:14 PM): Now who do I have to contact
 (2/12/2020, 8:44:22 PM): Because I did earn them
 (2/12/2020, 8:44:30 PM): How insulting
 (2/12/2020, 8:45:22 PM): The only way to “earn” them is to open 500 packs
 (2/12/2020, 8:45:26 PM): And I did that
Yash (2/12/2020, 8:46:02 PM): Yea i can understand this but all i can do far you have done already and the most we can help you out with this is assist you to post it on forums and they will help you out with this: https://answers.ea.com/t5/Apex-Legends/ct-p/apex-legends-en

Can i get a response from a dev please