Honestly they should fix this soon. This will become more of a problem as time goes on. You shouldn't get a random heirloom.
Heya @TTVQuadrupleCup!
If you haven't received your heirloom yet.
You are probably very close to the drop rate of an heirloom this is the case in most of these threads.
It could be that you miscounted and are a few Apex Packs of what can be exciting as the heirloom is waiting for you, maybe in your next pack who knows. 😉
If you bought Event Packs these don't count towards your Apex Pack heirloom progress as they have a special drop table with some items that count towards an heirloom you can unlock during the events.
An Apex Pack counter is something that is suggested a couple of times and would be a useful feature to have in-game.
I don't really want it to show a number just some bars or different animations/background that changes every 50 packs you opened.
This way the player can track the amount of Apex Packs opened without knowing when the Heirloom drop is coming.
@Koochi-Q wrote:
Lemme get a mod on the line for you @EA_Blueberry, @EA_David @Zeelmaekers
I'm not a mod, just someone that likes helping out 😉
Answer HQ - Champions and hero's
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If the back and forth continues here as it has then time outs will be handed out.
Darko
Community AdminFirst off, please let me remind everyone to keep things civil and constructive on the forums, personal attacks and belittlling comments aren't helpful to anyone, regardless of disagreements.
@TTVQuadrupleCup As noted, unfortunately support can't directly assist with such cases. Any time we have looked into things, we have found that under 500 packs were opened. It appears you are on console so I can't see your purchases, but perhaps if you check back on your Playstation purchase history you can view Apex coin purchase?
From there calculate hypothetical packs bought, factoring in direct item purchases, BP purchases and packs from leveling. If it helps, from leveling it looks like you've earned 106 packs at the time of the post.
Also as noted, the heirloom will be random, Wraith's one is not a guarantee.
