Forum Discussion

Susankun6212

Newcomer

1 month ago

Re: What to do if your Apex Legends account got banned or suspended

Hello,

I am reaching out because I have been unable to get any response regarding my permanent Apex Legends ban.

Timeline:

- May 22, 2026: Account permanently banned for "Gameplay Emulation"

- June 9, 2026: Submitted ban appeal (Case #248619530)

- June 9, 2026: Received automated case confirmation email

- June 15, 2026: Submitted additional information via the contact form regarding the likely cause

- Today: Still no response from a human agent, over 2 weeks since the original appeal

I have never used any cheats, macros, scripts, bots, or third-party software. I have never used account sharing or boosting services.

I believe the "Gameplay Emulation" flag may have been triggered because I was playing through NVIDIA GeForce NOW, an officially supported cloud gaming service for Apex Legends. The cloud streaming technology used by GeForce NOW may have been misidentified by the anti-cheat system as emulation, even though it is not a cheat or unauthorized software.

I have also tried EA Help live chat multiple times, but the AI chat keeps redirecting me back to the appeal page without connecting me to a human agent, even after following the suggested workarounds.

Could a Community Manager or EA staff member please help escalate this case for manual review? I would appreciate any update on the status of Case #248619530.

Thank you for your time.

2 Replies

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EA_Salmon
Community Manager
1 month ago
Hi, there hasn’t been any reply for a while. Has the issue been resolved?
EA_Salmon
Community Manager
1 month ago
Hi Susankun6212 ,

Thanks for sharing the additional details and the case number.

Based on the information you provided, your appeal is still in progress on the TOS side rather than fully closed out, even though I understand the wait has been frustrating.

We wouldn’t be able to review or escalate ban decisions directly from the forums, but if the case is still open, the best thing to do for now would be to keep an eye on both your email inbox and your case updates for any further response from the team.

Sorry again that this has taken so long, and thank you for taking the time to explain everything clearly.