Voice and text chat aren’t available for your account.

Scarlet_scarr0​ Are you using a Child Account or under some sort of chat restriction from PlayStation?

No, I’m not using a Child Account. This is my own PlayStation account, and my privacy settings allow communication. I was able to use voice and text chat normally before. The issue started recently

Scarlet_scarr0​ Ah, I see. 

I'll get this reported as a bug then!

In the meantime, what I meant about "under some sort of chat restriction", is that I know that both Xbox and PlayStation will suspend voice and text chat for chat violations.

So if you were recently suspended from being able to use the voice and/or text chat by PlayStation, that sadly isn't something that can be lifted or fixed by EA/Respawn.

Thanks for the information. I checked my PlayStation account and I don’t see any communication suspension or restriction

could this be checked from the EA/Apex side? The message appears to be tied to my account, and I would like to know if there is any hidden restriction affecting voice/text chat.

or is it by any chance permanent?

Scarlet_scarr0 wrote:

I checked my PlayStation account and I don’t see any communication suspension or restriction

Scarlet_scarr0​ Hmm, interesting.

Scarlet_scarr0 wrote:

could this be checked from the EA/Apex side? The message appears to be tied to my account, and I would like to know if there is any hidden restriction affecting voice/text chat.

When Respawn looks into the issue themselves, I'm sure they'll be looking into your account as well, (though, they won't be able to see anything imposed by PlayStation).

Hey Scarlet_scarr0​, 

Were there any recent changes made to your account? 

HiEA_Mari​ 

nothing worth mentioning the only thing I did was connecting it to my twitch account and thats it

I'm having The same issue on PS5, any updates? 2 weeks without chat or text.

I recently came back to play apex and started to notice that noboy answers me anymore, and didn't hear a single person in the game which was odd. I found out that "my account" is not allowed to voice chat,

I'm on ps5 and I have tried everything that could be the issue, I don't knkw what to do anymore. And I did not find anything as a penalty or complaint registered. Can somebody help on this?

I’m still having the issue. I’ve tried reinstalling Apex, rebuilding the database, restoring licenses, and testing another PS account on the same PS5. No luck so far