PlayStation Parent Controls
I understand from Sony that Apex Legends is Teen rated but that the developer has the game age set at 16 which poses a problem for parents using parent controls. Below is my request for help with So...
Forum Discussion
Concur with your request. I had the same conversation with Sony. transcript is below.
Irvin:Hello, My name is Irvin how may I assist you today? Remember: Please do not refresh your screen as it will disconnect the chat session. Thanks!
Me:I have a ? Regarding the game APEX
Me:The game is rated T for teen.... but in the parents rating of the game.... it is classified as a level 9 which falls under M for mature
Irvin:Hello XXXXX, tell me what I can do for you about that?
Me:Is this a mistake in the classification by Sony or is it meant to be under the M for mature category?
Irvin:I will be more than glad to assist you today XXXX in regards of the rate for this game. For documentation purposes please provide me the following details: -Email address that is linked to your account -Phone number -First and last name
Me:It makes it impossible for kids who have a level 8 parental restriction to play APEX. Me:XXXXXXXX
Irvin:Thank you so much for the information XXXXX, I will be more than glad to answer your question about the rates for games.
Irvin:Allow me to explain to you that the entity in charge or set the rate for each game in the store is called Entertainment software Rating Board (ESRB)
Irvin:They set the rate for the games based on the publisher information they share between them.
Irvin:Let me ask you something what is the age of your child's account?
Me:I understand that....but the game is rated as T for teen. In the parental settings... T goes up to level 8. M starts at level 9
Me:My son is 11 and I have his setting as level 8 which allows him to play T level games (Ex Fortnite)
Irvin:Ok thank you and his age is the same age as his PSN account?
Me:YesMe:I believe so.... let me check
Irvin:According to the Rate information or the Teen Category, I am able to see that if the content is rated as Teens, he will be able to access to the content just if his account is with 13 years.
Irvin:Content is generally suitable for ages 13 and up. May contain violence, suggestive themes, crude humor, minimal blood, simulated gambling and/or infrequent use of strong language. If it helps, you can check this link as well related to that information.
Irvin:https://www.esrb.org/ratings/ratings_guide.aspx
Me:I agree... but when I look in the game information on the PS4 it’s categorized as a level 9 game
Irvin:And have you tried setting the highest level just to see if the game gets unlocked?
Irvin:If not you can set it up again as level 9.
Me:Yes... if I allow him level 9... the game becomes available in his account
Me:But that makes all M games available to him which is something we do not want
Irvin:I think that the reason the system is asking for you to set the level 9 is because the game is rated to be accessible for accounts from 13 and up and since your son's account is under that age.
Me:His age level for games is set to level 8
Me:I’m on his account now using the family management site online
Irvin:Ok allow me to tell you that the rate suggest age appropriateness, that means that if the game has content that is not appropriate for a level 8 restriction that is why it is asking for you to go to the next level to be able accessible, unfortunately it is not something that we can modify, I am really sorry about that.
Me:thanks for the chat. I just wanted to make sure Sony didn’t rate is a level 9 game by mistake
Irvin:Do not worry XXXX, I am really glad to know that we are here to provide you assistance in regards of any inquiry you may have.
Irvin:Feel free to contact us back any time, by any chance do you have any other question where I can help you with?
Me:No. Have a great day.
Irvin:I hope you get a good rest of your day.
Irvin:Thank you for chatting with us today!
