Re: Accidentally bought 1000 Apex Coin for the wrong account

Good to hear that you got their email man !

I tried both their US site and Taiwan site, the little pop-up window from the US Support site does not seems to be responding.

So I tried to email them and hopefully could get their responses.

Just curious why have 2 accounts?

ya, y have 2 accounts?

Actually I don't really remember when the first account was registered.

Anyway, I got 2 PC, one for gaming, one for other stuff.

At first I checked out the origin website and registered an account.

Then I download Origin APP on the other PC and registered another account.

Then I bought 1000 Apex Coin on the non-gaming PC thought this Origin account is the same as the gaming PC account, which it is not !

This should be an easy fix as long as you can verify both are your accounts, I don't see why they can't refund the purchase or at the very least give you credit to pass over to your gaming account.

Let us know how it goes

All right, thanks man !

So far I haven‘t received any email reply yet.

Not sure what is the normal duration that takes an EA staff to respond.

So just tried write another email to them with the my gmail address and hopefully they don't decline any emails from EA.

money wont be back , i guess.   

How can you be so sure ? U had similar experience with EA Support before ?

but i dont know if both accounts are really yours or if you got ahold of someone elses account and are trying to port the credits to a different account.

Well, as I said, these 2 accounts belong to the 2 PCs on my desk.

Hi everyone,

I'd like to make an update on this matter.

On 25th March Monday, I received repsonses from Taiwan EA Support.

They asked me about a some detail including screenshots about my account status.

So ok, EA Support does reply you.

@Capt_sneaky 

Banned for what ? For swearing to those who use cheat on my squad ? Whatever man, I already got banned from Overwatch for swearing to those toxic players, they turned me into toxic as well.

And stupid EA let people register as many accounts as they want then they ban them ? That is really stupid !

@JolT_Fonz_TTV42 

Yeah, I never get their reply again and I waited for a whole month, yes, exactly, from 25th March to 25th April and today I thought there might be no way they are gonna return it so I finally logged on with my other account and I see something funny, there is no Apex Coins in my 2nd account, they have returned it, I don't know when they returned it, they never notice me, is this some kind of joke ?

@theWonderChris 

Hello Chris, they have done it ! They refunded me ! It is just that they didn't even give me any email notice that I didn't even know when it got refunded.

@The18thFret 

Thank you bro for your positive feedback ! I really got it back. Now I use the refund to repurchase the 1000 Apex Coins with my gaming account. It is just they didn't give me any notice about when the refund was made !

@shoot-me-babies 

Hello, thank you for the pessimistic comment but they have already returned the 1000 Apex Coins back, now I use the refund to buy it again with the correct account. ok ?

@gg123xyz @Cipax  

Yeah, of course you don't know, they are not your accounts. For someone who's so used to Blizzard's Battlenet that it is impossible to register 2 accounts unless you borrow someone else's ID, that I found it fascinating for myself to reigster 2 Origin accounts with such ease that I don't even remember when I did that, and that's why I bought the Apex Coins for the wrong account !

@TJ400000 Thank you for the update on this. The main thing is that the refund went through and you were able to get the coins on the right account, but there should have been a notification when this happened and your case was wrapped up. 

@EA_David 

Thank you David.

With this incident now I am have a little bit more faith in EA now.

Sometimes only when incident happens ( though we don't necessarily hopes they happen ) that you will have the chance to have more faith with the one that helps you solve the problem.