Forum Discussion

4 years ago

Solved

Re: Banned For No reason

Fresh account only 25 level playing with friends and being very bad. Today i tried to play but it says account banned. I have no email, no vac on steam and no ban history. I never played with randoms...

discussion

EA_Lanna
4 years ago
Hi @Arcanaqt,

If you believe the ban you received was added by mistake and no rules were broken, then popping in an appeal to the Terms of Service team was the correct thing to do. They look into it and will lift the ban if the investigation confirms no rules were broken. Keep an eye on your email, they'll reach out to you from the address: "noreply@ea.com".

- EA_Lanna

Xubunnytwo

4 years ago

@Arcanaqt sorry to break the news to you, but the background processes running is exactly what EAC looks at for cheats. If you run the same apps as before, your new account will most likely get the ban hammer too.

Things to be aware of and check into yourself;
Any mouse and keyboard drivers running other than the standard Windows OS?
Any malware, custom scripts, or helper programs? They could be something non-Apex related, such as a macro key to adjust your volume, etc. Send tech support a list of your background tasks and ask them which one got you the ban.

Probably the best way to avoid getting banned is to reboot the PC without anything other than Windows 10 or 11 running. The EAC works like a virus scanner to log cheats, but has the probability to return a false positive. No software is 100% error free. Humans are suppose to review these logs and make the final decision.

If or when I ever get the ban hammer dropped on me, they just lose me, I won't be here to rant about it. In fact, since starting this game in April and buying this season battlepass, it has become very redundant. Fun game but very repetitive. I will probably finish out this season and take a long recess from playing.

Arcanaqt

4 years ago

@Xubunnytwo ban has been overturned 🙂

Asmodeus566
Hero+
4 years ago
@Arcanaqt
Congratulation’s.

a rare occurrence to hear about here.
dunklehauber
4 years ago
@Arcanaqt How'd you get your ban overturned? I was just playing this morning, got off and then back on again in the afternoon and my account was banned...???
- Arcanaqt
  4 years ago
  when the ban appears in your ban history,takes about 24 hrs to be updated, you can dispute it.