Re: Doubt about the forum
Of course it's okay to help them! You're not violating any rules, nor are you being rude about your responses I assume. Besides, a moderator will just move the post to the appropriate language thread anyway (as long as said language is supported) so if they get the help they need beforehand, no harm no foul yeah?
If you really wanna be sure, you can read the do's and don'ts of the forum here: https://answers.ea.com/t5/AHQ-Announcements/New-EA-Forum-Rules-amp-Guidelines/td-p/6075534