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EA_FieryHelios's avatar
EA_FieryHelios
Icon for Community Manager rankCommunity Manager
3 years ago

Re: How to get refunded after a bug in the shop

Hey @YoshiRed93 

Request a refund right here on EA Help. You’ll be able to see if your games are eligible for the Great Game Guarantee. If you have purchases that qualify for a refund, you can complete and submit the refund request form.

To find out more details about your refund please speak with our EA Help team so they can pull up your account and take a look. You can set up a case with them over at the EA Help website: https://help.ea.com/en/help/faq/contact-ea-help/

1 Reply

  • SkyzBetter's avatar
    SkyzBetter
    3 years ago

    hey i have been playing for a while now and i got perma banned and then unbanned but i did not get anything back including: wraith heirloom, void walker, and much more and a few days ago i had spent some money on the game and i did not get any currency in game(i had spent a total of $40 dollars) and i did not get a single apex coin so i contacted you on a different thing and i still have not gotten a response also i still have not gotten any currency.

    Ps. i am 11 and i dont really understand why this happened. and i am kinda sad now so yea. if you can get a refund on my apex coins it would make me happy and make my mom less stressed because when i told here she got kinda mad because it did not work soo yea EA ii hope you have a good day peace. <3

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