Forum Discussion

EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
2 years ago

Re: I want a refund for accidental purchase

@30b3kwx94zjn 

Please allow time for our Advisors to attend to your request, thanks.

1 Reply

  • Hello @EA_Barry 

    I'm confused, how much time does it require for your Advisors to attend? Especially, when my case got closed next working day without any answer / email whatsoever. 

    I absolutely don't mind providing with as much details as required to get a refund, the problem is that there's no communication happening on my case. 

    Please refer to a screenshot regarding my case being 'resolved' without any details, comments or emails. 

    Igor