Forum Discussion

Hero+

Re: Mistakenly Banned for upgrading GPU?

Sorry to hear that you got banned

You said you already reached out to EA, just to make sure you reach out to the right team, I'll provide all the needed information to appeal your ban. 🙂

In your case,you best reach out to the Terms of Service team as they can look into this situation.You can find all information about how to reach out to the ToS team by using this link below.
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

They try to respond within 5 business days but could take a bit longer due to the COVID-19 increased safety measures being put in place.