Hi @Hz_Krystal,
The support team won't be able to help you with a ban, but our Terms of Service team can look into it for you.
You need to fill out the webform. In the link I shared it shares this:
@EA_Help wrote:
- Click Contact Us.
- Sign in to your EA Account that has the lock, ban, or suspension, if you haven’t already.
- Click the plus sign in the Email section to fill out our webform and give us the details about your lock, ban, or suspension.
...Put this info in the case description:
- Your username.
- This is your EA ID, PlayStation™Network Online ID, Xbox Live gamertag, EA mobile game-specific User ID, or game-specific username.
- Your Answers HQ username is the same as your EA ID, but your username for a game-specific forum, like The Sims, can be different. Make sure you give us your username and the specific forum and what language it’s in when you reach out to us.
- Need help finding your mobile User ID? Learn how to find your ID for the mobile games you play.
- Email address that's on your locked, banned, or suspended EA Account.
- If you're playing a mobile game, your email address may not be linked to it. Email us using an email address that's linked to an EA Account so you can get more information.
- Detailed info that includes any error or notification messages that you saw.
- Tell us what’s going on and why we need to take another look at the action that we took on your account.
If you follow those steps, the case will go through to the Terms of Service team and they'll get back to you by email from noreply@ea.com when they finished investigating it for you.
- EA_Lanna
Community Manager
