It looks like you need to contact an advisor for help with this. You should either open a case here and request a callback, start a live chat or use our Twitter/Facebook support. They'll assist with this. Thanks!
@EA_Aljo How to open a live chat ? the link you sent me only shows how to create a case and send email , no live chat . I already sent an email and already got a case but I wanted a quick fix or tip
Community Manager
