Re: The game account was innocently banned
Hello and welcome to the forum.
There is not really anything anyone here on the forum can do to help you except for some advice and providing links to who you need to contact about different account issues.
Below is something I have posted before that might be of interest to you, point 6 in particular. Remember Account security starts with the user.
Best of luck.
How to keep your account and hardware safe 101:
1. Use strong passwords for you game account.
2. Use strong passwords for the associated E-mail account.
3. Do not share either of these passwords with others.
4. Enable two factor identification for both the game and associated E-mail accounts.
5. Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong.
6. Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way.
A. I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above.
B. I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account.
C. Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller.
7. Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account.
8. Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account.
9. Play fair, boosting and teaming are cheating.
10. Play fair using cheating software or hardware is not fair and is really only cheating yourself.
11. Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it.https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale
About point 6, A, B and C. I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe.
If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/
If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/
