Re: Wrongly banned my account for about 4 months already

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@EA_Aljo wrote:

Hi there, @ooooooooooooo111 

I moved your thread to the Apex Legends forums. It was posted under the Madden series. 

Unfortunately, we're not able to help with banned accounts through Answers HQ. This decision is up to ToS and if you've already used up all your disputes, there's nothing else that can be done. When a dispute is submitted, ToS will perform a thorough investigation and overturn the ban if they find evidence the action taken on the account was in error. After 3 investigations, if they are not lifting the ban, it means none of that evidence was found. 

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@EA_Aljo 
Hi, but how did they ban me after I play 1 round of my arena matches that time? I won't waste my money like that?? They checked my IP and say no one hacked my account before but why?? And past few days I still can access to pubs' battle royale games. And also my BAN HISTORY WAS EMPTY!!!! The first time I asked an agent and she said was a glitch... Please give me a reason!!!!

@ooooooooooooo111 

I'm very sorry, but I don't have any details on this since it's completely up to ToS.

@EA_Aljo Any TOS agents or staffs here to help me? 

@ooooooooooooo111 

ToS agents are not available on Answers HQ, by phone, or chat. Once 3 reviews have been performed and they have found no evidence the ban was issued in error, it will not be lifted.

@EA_Aljo wow thats great thanks EA for the respond........ Whatva waste of my time