Recover EA account: played BF1, Apex, QQ email permanently unavailable,

Hi EA community moderators,

I’m trying to recover my old EA account. The registered email on this account is a QQ email, and the corresponding QQ account has been permanently banned by Tencent. I cannot receive any verification emails or 2FA codes now.

I have played Battlefield 1 on this account, tried the test version of the new Battlefield title, and also played Apex Legends through my linked Steam account.

I have tried live chat support twice before, but failed the ownership verification. I also tried to submit a ticket on EA Help, but the page kept forcing me to log in and I could not find the guest submission option.

I sincerely request your help to escalate my case to the account recovery specialist team. I hope to change the registered email of this lost account to my currently usable email, so I can log in to EA via Steam again.

I can provide all the account details you need for ownership verification through the official support ticket. Thank you very much.