Forum Discussion

sunghee9401's avatar
1 year ago
Solved

Regarding suspension of Apex Legends account

I'm angry beyond words
I am Korean
In January last year, the account was suddenly locked due to suspected fraudulent use

Since then, I have sent more than 10 objection emails so far, but I have not even responded to the email, let alone taken action

I used a nuclear weapon?
As you can see from my payment history, of course no one is putting so much money into a nuclear account

I can't even play a game that I used to really enjoy and like again and EA doesn't even intend to do anything about it

You're a fool

  • You will need to speak to our Terms of Service team @sunghee9401.

     

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

2 Replies

  • @sunghee9401 Hey there, this is not something the forums can handle. This is only something the Terms of Service teams can speak on. You will need to get in contact with them.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    1 year ago

    You will need to speak to our Terms of Service team @sunghee9401.

     

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

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