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Hamsterkickr's avatar
Hamsterkickr
Not applicable
7 years ago

Reparations for wrongful banning?

A friend of mine is currently going through the process of pleading his case to get unbanned. Him, a friend of ours, and myself play exclusively together and I can tell you from my life long of gaming with them, that none of us cheat.  We are often times are lucky to get kills on our team and the banned one in question is often the worst of the 3. An incorrect ban like this really lame since we dont like playing with randoms and basically will lose out on 3-4 days or more of play time. Even more frustrating is all 3 of us are not "free" players and have sunk upwards of the 60$ game tag that most games have  into this game. Is there anything that gets done as repayment when you make the mistake and sort of breech your own terms of service?  You are about to lose 3 more plays from your dwindling base. 3 that would have  been around for a long time to come. 

25 Replies

  • Hamsterkickr's avatar
    Hamsterkickr
    Not applicable
    7 years ago

    Well my friend finally got contacted by customer service and they fully unbanned his account and had him put an authenticator on it.  Looks like we can start playing again. Thanks to those that were hopeful this would get fixed.  Looks like something got him flagged that wasnt actually cheating on his end. The service person was super friendly and apologetic.

  • OPL3XITY's avatar
    OPL3XITY
    Not applicable
    7 years ago

    @Hamsterkickr wrote:

    Well my friend finally got contacted by customer service and they fully unbanned his account and had him put an authenticator on it.  Looks like we can start playing again. Thanks to those that were hopeful this would get fixed.  Looks like something got him flagged that wasnt actually cheating on his end. The service person was super friendly and apologetic.


    That rocks! Thanks for keeping us informed. I saw a couple posts on these forums saying they were wrongfully banned. This will bring these guys hope!
    3

  • Aurabliss's avatar
    Aurabliss
    Not applicable
    7 years ago

    kinda wondering why they told him to use a authentication process. Did his account maybe get hacked and the person who actually did the cheating used his account maybe ? Just wondering is all. 

  • Hamsterkickr's avatar
    Hamsterkickr
    Not applicable
    7 years ago

    As I stated before he had previously had an alert of being logged on in two locations and then changed his password. If they did get in his account they didnt have time to play any games. We still arent sure why exactly it happened and ea doesnt seem to provide any info on why, even when they are talking to you

  • Zeelmaekers's avatar
    Zeelmaekers
    Hero+
    7 years ago

    Hey @Hamsterkickr 

    Good to hear he got unbanned.

    Maybe EA hasn't much information to provide you on this case.

    His account is now secure and that the only things that matters now.

    If you ever have questions about account security.

    EA Help - Account security.

    Have fun in the arena.

    May you both find lots of gold items 😉

    Zeelmaekers

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