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Jayger_TW's avatar
Jayger_TW
2 years ago
Solved

Save my apex plz

Dear Ea I implore you, can you please take a serious look into my case? Please refrain from using automated responses from the system! I believe the TOS team has not thoroughly reviewed my case agai...
discussion
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hello, @Jayger_TW 

    I'm sorry to say, we can't assist with banned accounts over Answers HQ. If you haven't submitted 3 disputes yet, you're welcome to submit another by following the instructions in the article here. Thank you.

Jayger_TW's avatar
Jayger_TW
2 years ago
I've used multiple appeals with no results, that's why I came here seeking answers. Also, I've noticed there are many people experiencing the same situation as me!
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@Jayger_TW 

Unfortunately, we're not going to be able to help with this. If all 3 disputes have been used, the ban will need to stay in place.

  • Jayger_TW's avatar
    Jayger_TW
    2 years ago
    @EA_Aljo Then why did the customer service tell me just now that they would report it to the TOS team again? Or is this your usual way of deceiving players? In fact, it's just left to the automated response system to decide and directly eliminate.
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @Jayger_TW 

      You're welcome to continue this with support. We cannot help with bans over Answers HQ. 

  • Jayger_TW's avatar
    Jayger_TW
    2 years ago
    @EA_Aljo Do I need to screenshot the conversation with customer service and show it to you?